General terms of delivery

Orders over 160,00 € (VAT 0%) will be delivered freight free
For orders below 160,00 €, a delivery charge of 8,90/11,72 € (VAT 0%) will be added, depending on the delivery method chosen.
Freight charges for furniture and bulky items will be charged according to the actual freight costs.
We do not deliver for less than 45 €

Delivery method

Postal collection package 8,90 € (VAT 0). The parcel will be delivered to the nearest Post Office, where it will be kept for seven (7) days.
Postal parcel 11,72€ (VAT 0). The driver will bring the parcel directly to your delivery address. You must be present at the delivery address.
DB Schenker delivery package 8,90 € (VAT 0). The driver will bring the parcel directly to your delivery address. You must be present at the delivery address.
Pick up from the store, free. You can collect your order from the store of your choice once your order has been collected and you have received notification that your order is available for collection. Please note that not all products may be available at the store of your choice and it may take several working days for your order to be processed and delivered to the store.

Delivery time

Delivery time is 2-5 working days. If the product you have ordered is not in stock, we will deliver it as an after-delivery. Alternatively, the customer can either accept a delayed subsequent delivery or cancel the subsequent delivery. The postage costs for the subsequent delivery will be charged as normal. The seller reserves the right not to deliver postal deliveries of less than €45 (VAT 0%).

Payment methods

Invoice - For account customers only. We check the credit information of account customers before granting credit.
Postal cash on delivery - The item is paid in full to the Post Office. If the Customer fails to collect the postal order and it is returned to Kinnunen Oy, we will charge the Customer for the return postage on the next order.
Online banks - The online bank payment intermediary service is provided by Suomen Verkkomaksut Oy (2122839-7) in cooperation with Finnish banks and credit institutions. From the user's point of view, the service works just like traditional online payments.
Payments by Visa, Visa Electron or MasterCard.
If you wish to pay with Visa, Visa Electron or MasterCard, Veijo Kinnunen Oy acts only as a marketer of the products and services and also delivers the products to the buyer. Suomen Verkkomaksut Oy is responsible for complaints. Suomen Verkkomaksut Oy acts as the seller of the product for payments made with Visa, Visa Electron or MasterCard cards and the transaction is between the customer and Suomen Verkkomaksut Oy. The seller is responsible for all obligations related to the transaction. Suomen Verkkomaksut Oy is also the beneficiary of the payment.

Suomen Verkkomaksut Oy, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä, Finland
Telephone: 0207 181830

Application of the conditions

These terms and conditions of sale and delivery apply to trade between Kinnunen Oy's member customers. Kinnunen Oy, acting as a seller of products and services is hereinafter referred to as the Seller. The Seller's customer, who is the buyer of the products and services, is hereinafter referred to as the Customer.

Customer

The customer can be a hairdressing or beauty business registered in the Finnish Trade Register, a hair and beauty student, a community, association or public administration institution, a municipality, city or procurement ring, a municipal union, a health district and an EU agency with a delivery and billing address in Finland.

Registration

The Customer must register to start a customer relationship by providing the Seller with the basic information required for registration. The Seller reserves the right to check the Customer's creditworthiness before opening a customer relationship and at any time before delivery of the Products. The Seller reserves the right to reject an order placed by a Customer on the grounds of the Customer's low creditworthiness or for any other compelling reason.

Order from

A contract for the supply of a product or service is concluded when the Customer submits an order to the Seller and the Seller has verified the Customer's creditworthiness. The person placing the order must have the necessary authority to place the order and must provide the following basic information relating to the delivery when placing the order, such as the name and address of the Customer and the subscriber, the customer number and the delivery and billing address.

Delivery

The Seller shall deliver the products and services ordered by the Customer only to the territory of Finland, unless otherwise agreed with the Customer. The Customer shall be responsible for informing the Seller of the correct delivery address and for ensuring that the Supplier is able to deliver the Products to the indicated address at the time of delivery. The Seller reserves the right not to deliver subsequent deliveries of less than € 45 (VAT 0%).

Prices

The prices indicated by the seller are valid until further notice. All prices quoted by the seller are subject to VAT at the applicable rate. Any comments on prices must be made to the Seller within eight (8) days of the date of the invoice. The Seller reserves the right to change prices for reasons beyond the Seller's control.

Payment term

All invoices are subject to a payment term of fourteen (14) days net, unless otherwise agreed in writing. The payment period shall start to run from the date of invoice. If the purchase price is not paid on time, the seller has the right to delay the delivery of new orders until the due payments have been made. The invoice allows you to purchase up to a credit limit of € 1000 (VAT included).

Late payment

In the event of late payment, a late fee of 16 % will be charged from the due date of the invoice. The seller has authorised Intrum Justitia to supervise the collection of invoices after the due date. In addition to the late payment interest (16 %), the handling fee for a payment reminder is €5 for the first reminder and €10 for the second reminder. The collection costs for the collection of the instalment are charged in accordance with Intrum Justitia's current price list.

Transfer of ownership

The Products remain the property of the Seller until the invoice is paid in full.

Transfer of risk

The risk passes to the Customer when the goods are handed over to the Customer or to an independent carrier in accordance with the contract, unless otherwise agreed in writing.

The seller's right to cancel the transaction

If the purchase price is not paid on time, for reasons beyond the seller's control, the seller has the right to cancel the transaction. The seller also has the right to terminate the contract if it is obvious from the customer's notification or otherwise that the customer will be substantially late in performing the contract. If the transaction is cancelled in the above manner, the Seller shall be entitled to collect the products already delivered at the expense of the customer.

Guarantee

The seller's guarantee is based on the guarantee given by the manufacturer of the product for his product and covers any defects in the manufacture of the products or in the raw materials, in accordance with the manufacturer's terms and conditions. Natural and mechanical wear and tear and breakage due to abnormal use are not covered by the product warranty.

Insurance

The parties shall insure the goods in accordance with the division of responsibility indicated in the agreed terms of delivery. Any other insurance shall be agreed separately in writing.

Liability for defects and product liability

The seller is only liable for design and raw material or manufacturing defects in the product up to the sales price paid for it. The Seller shall not be liable for defects in the product caused by faulty installation or maintenance of the product.

Delay in delivery

The Seller is not liable to compensate the Customer for indirect damage caused by a delay or defect in delivery, such as loss of production, loss of profit or other consequential economic loss.

Product defects

The customer is obliged to check the condition and correctness of the product upon receipt. Any comments relating to the Products must be made to the Seller immediately after the defect or fault has been brought to the Customer's attention. The delivery shall be deemed to have been accepted unless it has been notified within eight (8) days of the delivery date. The Seller shall have the right in the first instance either to remedy the defect or to supply a new product to replace the defective one. The customer must return the product found to be defective or incorrect in its original and merchantable packaging in accordance with the seller's instructions. The decision to replace or not to replace the defective product will be made after the product reported as defective has been examined by either the seller or the manufacturer's representative.

Return and replacement of the product

Products have a 7-day return and 14-day exchange period from the date of invoice. Returns do not apply to wigs, accessories and hair extensions. Always contact the seller before making an exchange or return. To return a product, you need the consent of the Seller and a return form, which you can obtain from the Seller. When returning the product, you must also indicate the reason for the return and the invoice or delivery note number. The seller will not refund the product if the product has been used or its packaging is not in saleable condition, unless the return is due to a product defect. Products manufactured according to the instructions given by the customer are not eligible for exchange or refund. The seller will not accept returns sent by postal order, credit parcel or post-claim. The Seller shall not be liable for any defects or damage caused to the Product by improper storage or handling by the Customer or by the use of the Product in a manner or under conditions of use unsuitable for it. It is the customer's responsibility to verify the suitability of the product for the intended use. If the return of the Product is not due to the Seller, the Customer shall bear the costs of the return.

Settlement of disputes

Any disputes arising from a contract between the seller and the customer shall be resolved primarily by negotiation between the parties. Unless otherwise agreed, and if no agreement is reached in the negotiations, the disputes will be settled by the Helsinki District Court.
We reserve the right to change the price.